Help Centre

Pay your Super from one place no matter who your employee’s Super is with.

Frequently asked questions

  1. How do I enable SCH Online?
  2. How do I make a contribution?
  3. Can I upload my payroll file to SCH Online?
  4. What information do you require for me to use and upload my payroll file to SCH Online?
  5. How do I upload my payroll file and make a contribution?
  6. What options do I have to make payments to SCH Online?
  7. How do I add an Employee to another fund?
  8. How do I rehire a previously terminated Employee?
  9. Can I direct contributions to Self Managed Super Funds (SMSF)?
  10. How long does it take my payment to reach a superannuation fund?
  11. How do I view my payment history and previously submitted contributions?
  12. What are the fees involved with using SCH Online?
  13. What if I need support?
  14. Is all the information provided in my file passed to the destination super fund?
  15. How do I correct the errors in my file upload?
  16. How do I terminate an employee?
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